Frequently Asked Questions
Delivery
How do I track my package?
How do I track my package?
Track your order easily by entering your order number on our tracking page: https://glimja.com/spara-order
When will my package arrive?
When will my package arrive?
We ship all packages within 1–3 business days.
Please note that addresses in Norrland and on Gotland may have slightly longer delivery times. Delivery delays can sometimes occur, and unfortunately, we cannot guarantee an exact delivery time.
How much does the shipping cost?
How much does the shipping cost?
Shipping costs start at 35 SEK if you shop for less than 599 SEK.
For purchases over 599 SEK, there is always at least one free shipping option available.
Where can I see my order?
Where can I see my order?
Once we have received your order, we will first send an order confirmation and then a delivery confirmation to your email address.
My package was damaged, what should I do?
My package was damaged, what should I do?
Start by taking pictures of the item that is broken or defective. We need the pictures and your order number to assist you with making a claim. Write to hej@glimja.se and we will help you further.
The package contained the wrong product, what should I do?
The package contained the wrong product, what should I do?
Write to hej@glimja.se and we will help you further!
I want to change my order, is that possible?
I want to change my order, is that possible?
Contact our customer service and we will help you as best we can! Unfortunately, we cannot make changes to an order once it has started being picked in our warehouse.
Payment
How do I pay?
How do I pay?
You can choose from several payment methods at checkout:
- Klarna Invoice
- Klarna Account
- Card
- Swish
- Bank transfer via online banking
- Direct payment via Mobile BankID
We use Klarna Checkout, a payment solution from Klarna. The checkout will show which payment methods are available to you at the time of purchase.
Varför kan jag inte välja Klarna?
Varför kan jag inte välja Klarna?
Vi har nyligen bytt betallösning och använder nu Qliro i vår kassa. Därför finns inte Klarna längre som betalalternativ för nya beställningar.
Har du gjort ett köp tidigare med Klarna påverkas det inte – den betalningen hanteras fortfarande via Klarna som vanligt.
How do I get a refund?
How do I get a refund?
If you have made a return or complaint that we have approved through customer service, Klarna will send information about the refund to the email address you provided at the time of purchase.
Follow the instructions to get the money back to the account from which the payment was made. If you paid by card/direct payment, the refund should appear in your account within 5 banking days.
If you paid by invoice, it may take up to 10 banking days.
Is it free of charge to pay by invoice?
Is it free of charge to pay by invoice?
Yes, Klarna Invoice with 14 days payment time is free of charge. It is also free to pay by card and bank transfer.
Klarna Account installment payment has an annual interest rate of 19.9% and a 29 SEK invoice fee but no setup fee.
Min rabattkod fungerar inte – vad kan vara fel?
Min rabattkod fungerar inte – vad kan vara fel?
Om din rabattkod inte fungerar i kassan kan det bero på några olika saker:
- Rabattkoder gäller inte på produkter som redan är rabatterade eller på vissa varumärken: Vimergy, Angel Juicer, Bellicon, Wartmann och Maunawa.
- Kontrollera att koden är korrekt angiven – kopiera och klistra gärna in den och se till att inga extra mellanslag har följt med.
- Testa att uppdatera sidan eller starta om kassan och försök igen.
Om det fortfarande inte fungerar är du varmt välkommen att kontakta vår kundservice så hjälper vi dig vidare.
Where is my invoice?
Where is my invoice?
Your invoice will be sent from Klarna to the email address you provide at purchase.
If you are missing an invoice, you can log in to Klarna to retrieve your payment details.
You can also contact Klarna's customer service via www.klarna.se
Hur får jag en återbetalning?
Hur får jag en återbetalning?
Om du vill returnera en eller flera produkter och få pengarna tillbaka är du välkommen att kontakta vår kundservice. När vi har godkänt din retur och mottagit varan tillbaka återbetalas pengarna enligt de villkor som gäller för ditt betalsätt.
Läs gärna mer i vår FAQ under rubriken "Retur"
Återbetalning beroende på betalsätt:
Återbetalning beroende på betalsätt:
Apple Pay och Google Pay Om du betalade med Apple Pay eller Google Pay återbetalas pengarna automatiskt till samma kort och enhet som du använde vid köpet. Observera att du måste använda samma enhet och kort för att ta emot återbetalningen – du kan inte använda det fysiska kortet om du betalade med digital plånbok.
PayPal Återbetalningar för PayPal-betalningar går automatiskt tillbaka till ditt PayPal-konto.
Kort (Visa, Mastercard, etc.) Återbetalningar går tillbaka till samma kort som användes vid köpet.
Qliro (direktbetalning, faktura och delbetalning) För betalningar via Qliro hanteras återbetalningen enligt Qliros rutiner. Vid faktura eller delbetalning kan återbetalningen ske genom kreditering av fakturan eller återbetalning till ditt bankkonto, beroende på var i processen returen sker.
Hur lång tid tar återbetalningen?
Hur lång tid tar återbetalningen?
När vi har behandlat din retur tar det normalt 2-10 arbetsdagar innan pengarna syns på ditt konto, beroende på din banks eller betalningsleverantörs handläggningstid.
Return
Do I have the right to a return policy?
Do I have the right to a return policy?
As a consumer, you have the right to a 14-day cancellation period from the day you receive your order.
The right of withdrawal does not apply to food products or to goods with broken seals that cannot be returned for health and hygiene reasons (for example, beauty products, dietary supplements, medicines, intimate products). If a product is sealed, you must not break the seal if you want to exercise your right of withdrawal.
We charge 150 SEK for uncollected letters and packages.
How do I make a complaint?
How do I make a complaint?
Start by taking pictures of the damaged or defective item. We need the pictures and your order number to assist you with making a claim.
Contact customer service and we will help you!
My package was damaged when I received it. How do I get a new one?
My package was damaged when I received it. How do I get a new one?
If you see that the package is damaged already when you receive it at the pickup location, do not accept it. Instead, let it be returned as a return. Then contact customer service.
If you notice that the package or its contents are damaged or incorrect when you get home, you should file a complaint.
Start by taking pictures of the damage or defect. We need the pictures and your order number to help you make a claim.
Contact customer service and we will assist you!
How do I send back a return?
How do I send back a return?
1. Contact Customer Service
We need to know what you wish to return and the order number involved.
Email us at hej@glimja.se
2. Pack Carefully
Please reuse the packaging you received with the delivery. Include the packing slip and tape the package securely.
Return Address:
Glimja Warehouse
Litslena Sneby 2
745 96 Enköping
3. Send Back the Package
You are responsible for the return shipping cost and for the product until it reaches us.
Note! Keep your receipt.
4. Refund
Once we have received and approved your return, your money will be refunded to the same account used for the payment. If your order is adjusted, Klarna will send you a new invoice.
I did not receive what I ordered. How do I get the correct products?
I did not receive what I ordered. How do I get the correct products?
Contact customer service, describe and send a picture of what went wrong with your order.
Kan jag returnera en produkt jag har använt?
Kan jag returnera en produkt jag har använt?
Observera att vi inte erbjuder någon generell “nöjd kund-garanti”. Det innebär att vi inte godkänner returer eller reklamationer av produkter som har använts, om anledningen är allergi eller att de inte motsvarar personliga förväntningar.
Vid känslighet rekommenderar vi att du testar nya produkter försiktigt – prova hudprodukter på en liten yta och börja med en mindre mängd av livsmedel eller kosttillskott.
General
I can't find my favorite product, do you have it?
I can't find my favorite product, do you have it?
We have a large selection in stock, but sometimes something is still missing or it can be tricky to find the right product.
Start by checking the category where it belongs. Also try searching by the product's name, brand, or EAN code. If the product has been discontinued from our range, we link to a replacement item if one is available.
If you still can't find the product you're looking for, we appreciate your tips! If we add the product you suggest to our range, we will send you one as a thank you when it arrives in stock.
Send your tips to customer service, email: hej@glimja.se
Do you have a physical store?
Do you have a physical store?
Currently, we do not have a physical store and are only available online.
Can I order from a country other than Sweden?
Can I order from a country other than Sweden?
Yes, we deliver to all of Europe.
Can I shop if I don't have an email address?
Can I shop if I don't have an email address?
No, to complete a purchase you need to provide an email address.
What do you do with my information?
What do you do with my information?
Credit Card Information
Glimja does not store or process credit card information but only forwards it to Klarna through secure SSL encryption so that outsiders cannot read or access it.
Personal Data
Har ni gjort förändringar på hemsidan?
Har ni gjort förändringar på hemsidan?
Ja, vi uppdaterade vår webbshop till en ny plattform runt den 18 mars för att göra upplevelsen smidigare och mer stabil. Det är fortfarande samma Glimja, med samma produkter och kundservice som tidigare.
