Terms and Conditions
Here you will find information to help you feel secure when shopping with us. Glimja.com ('Glimja.com') is operated by GLIMJA AB.
General information and contact
GLIMJA AB («glimja»)
Org. number: 556891-7867
Address:
c/o KIVRA: 556891-7867
106 31 Stockholm
Contact Information
Email: We respond to emails on weekdays excluding holidays, with a response time within 2 business days.
Swedish: hej@glimja.se
Norwegian: hei@glimja.no
Danish: hej@glimja.dk
English: hi@glimja.com
Chat: Weekdays between 10 AM and 4 PM (note times may vary, see our response time in the chat window)
Phone: We are available by phone from 11 AM to 1 PM on Tuesdays to Thursdays, excluding holidays.
Sweden: +46105513550
Norway: +4723966519
Denmark: +46108885967
Return address:
Glimja Fulfillment Center
Litslena Sneby 2
745 96 Enköping
Satisfaction Guarantee
We want you, as our customer, to be satisfied with our service and products. Therefore, we promise:
- Delivering your goods as quickly as possible; we ship them from our warehouse 0-2 business days after your order is placed.
- Emailing you if there are any delays or issues with your order.
- Ensuring the products you receive match our product descriptions.
- Always answering your questions in a personal and knowledgeable way.
If you feel that we have failed in any of these areas, please feel free to contact us directly, and we will do our best to resolve your situation.
Prices
All prices are listed in the currency of the country you are shopping from and include VAT:
Sweden – Prices are listed in Swedish kronor. Goods are taxed at 25% for body care/clothing, 12% for nutritional products/tea/chocolate, and 6% for books.
Denmark – Prices are listed in Danish kroner. Goods are taxed at 25%.
Norway – Prices are listed in Norwegian kroner. Goods are taxed at 25% for body care/clothing, 15% for nutritional products/tea/chocolate, and 0% for books.
We reserve the right to adjust prices due to supplier price changes, printing errors in the price list, or other mishaps. Of course, we will contact you if you have received an incorrect price on your order confirmation, and you then have the full right to cancel your order.
Unless otherwise stated, none of our discount codes, volume discounts, sales, or other types of price promotions can be combined with each other. The promotion that gives you the highest discount will be applied. For example, if you apply a 20% discount code to an item already discounted by 15% in a sale price, you will only receive 20% off the regular item price.
Payment
You pay with the payment options shown at checkout at the time of purchase. Payment is processed with secure payment solutions and we never store your full card details.
See Qliro's terms and conditions here.
Delivery methods and shipping costs
We offer delivery with several different shipping companies depending on where you live and which shipping companies provide service to your area; you can have your order delivered to your door or pick it up at any agent near you.
Shipping and other fees are shown already at checkout – no hidden charges apply.
Shipping prices vary, but we always offer a free shipping option when you shop for over:
- Sweden: 599 SEK
- Norway: 599 SEK
- Denmark: 399 SEK
We offer the delivery options below. Available shipping services to your address may vary; the options shown at checkout are the ones we can offer to your address.
Budbee Home – The package is delivered to your home with courier service on weekday evenings between 5 PM and 10 PM and is available in several cities. When you enter your postal code at checkout, you can see if Budbee delivers in your area. You can track the delivery in real time for a more precise delivery time. You will be notified via SMS by Budbee before your delivery, where you can, among other things, choose the delivery day or provide other delivery information directly to the driver. You can also request that the package be left outside your door; if you choose this, you are responsible from the moment the driver leaves the delivery.
Budbee Box – The package is delivered to the Budbee Box you selected at checkout. The estimated delivery time shown at checkout is Budbee's estimate and the actual delivery time may vary due to external circumstances. To track your order and see the latest delivery estimate, you can use the tracking link sent by Glimja or the Budbee app. There you can also redirect your package to another box at no extra cost.
Instabox – The package is delivered with climate-compensated shipping to a storage box near you. You will receive an SMS when the package is on its way and an opening code to pick up your package. Signature with mobile bank ID may be required. The package remains for three days (holidays count as half a day) before it returns to the Instabox terminal, where you will have the opportunity to book a new delivery. After 13 days, the package is returned to us.
Instabox Home - The package is delivered to your home by courier on weekday evenings between 5 PM and 10 PM and is available in several cities. When you enter your postal code at checkout, you can see if Instabox delivers in your area. You can track the delivery in real time for a more precise delivery time. You will be notified via SMS by Instabox before your delivery, where you can, among other things, choose the delivery day or provide other delivery information directly to the driver. You can also request that the package be left outside your door; if you choose this, you are responsible from the moment the driver leaves the delivery. For Instabox to deliver a package to the mailbox, the recipient must be registered in the address register at the address. If the recipient is not registered at the address, the package will be returned to the sender. Instabox sometimes calls you as a customer for additional information or notification.
DHL Servicepoint – The package is sent to your nearest or chosen DHL agent. You will be notified via SMS when the package is ready for pickup. Valid ID is required to collect the package; the courier brings both IDs. The package will be held for 7 days before being returned.
CityMail – CityMail delivers mail and packages directly to your mailbox. They deliver mail and packages every weekday except holidays throughout the day. You can track your package delivery via their tracking. When the delivery is complete, you will receive a message via SMS or email in real time. CityMail places your package in the mailbox, and if it does not fit, they place the package outside your door, where you will also receive a photo receipt as confirmation.
Porterbuddy – The package is delivered to your home by courier on weekday evenings between 5:30 PM and 9:30 PM and is available in several cities. You can track the delivery in real time for a more precise delivery time. You will be notified via SMS by Porterbuddy before your delivery arrives. Through Porterbuddy's link, you can choose when you want your package to be delivered.
Bring Package in the Mailbox – Bring delivers your package directly to your mailbox. If the package does not fit, it will be hung on the door handle or left by the door. For Bring to deliver a package to the mailbox, the recipient must be registered in the Postal address register at the address. If the recipient is not registered at the address, the package will be returned to the sender according to Bring's procedures and terms. You will receive a notification from Bring when the package has been delivered.
Bring Pickup Point – Bring delivers your package to a pickup point near you and sends you an SMS notification with instructions on how to collect the package. Valid ID is required to pick up the package; the courier carries both IDs. The package will remain for 14 days before being returned.
DB Schenker International – DB Schenker delivers your package to your door. You will receive a notification via SMS from DB Schenker when the package has been delivered. If you wish, you can use the tracking link from DB Schenker to change the delivery so that the package is delivered to a pickup point instead, where you can collect it.
Normal delivery – various types of mailboxes:
- Mailbox directly adjacent to a house: Labeling with last name and number is present: The shipment is delivered.
Labeling with last name and/or number is missing: The shipment is delivered.
Labeling is missing: The shipment is delivered. - Mailbox NOT directly adjacent to a house:
Labeling with last name and/or number: The shipment is delivered.
Labeling with name and number is missing: The shipment is NOT delivered (unless the distributor has local knowledge of the recipient). - Mailbox cluster:
Labeling with name and/or number: The shipment is delivered. - Labeling with name and number is missing: The shipment is NOT delivered
- Bag on the door – shipments too large to fit in the mailbox:
If possible: The shipment is delivered by placing it in a bag and hanging it with a hook on the mailbox, whether it is an individual mailbox or part of a mailbox cluster.
If NOT possible: The shipment is NOT delivered
Procedure for delivery to apartment buildings or equivalent:
Letter slot on apartment door
- Labeling with last name is present: The shipment is delivered.
- Labeling with last name is missing, but the apartment number appears on the parcel label: The shipment is delivered (provided that the apartment number is visible on the door).
- Labeling with last name is missing and connection to apartment number cannot be made: The shipment is NOT delivered.
Property mailbox
- Labeling with last name is present: The shipment is delivered (NOTE! exemption rules – see below).
- Labeling with last name is missing, but the apartment number appears on the parcel label: The shipment is delivered, provided that the apartment number is visible on the property mailbox (NOTE! exemption rules – see below).
- Labeling with last name is missing and connection to apartment number cannot be made: The shipment is NOT delivered.
- PPD – shipments too large to fit through the letter slot or property mailbox:
If possible: The shipment is delivered by placing it in a bag and hanging it with a hook on the apartment door handle or latch.
If NOT possible: The shipment is NOT delivered
Pickup locations
At checkout, you choose which pickup location you want your shipment to be sent to through the different shipping companies. Otherwise, the nearest service point / pickup location is always selected based on the straight-line distance in km from your address. If you receive a package at a pickup point you are not satisfied with and want to redirect the package to another pickup location, this is possible but we charge a fee for this, depending on the chosen shipping service. The fee corresponds to what the shipping company charges us. The actual redirection of the package can take 5-8 business days.
Delivery time
Your order is shipped within 48 hours from our warehouse (weekdays only). Below you can see the estimated delivery time for each country. If you have chosen home delivery, the delivery time may vary depending on when you select the delivery of your order.
Sweden – Delivery within 2-3 business days. If you live in northern Sweden, rural areas, or on Gotland, delivery may take up to 4 days.
Denmark – Delivery within 3-4 business days.
Norway – Delivery within 3-5 business days.
Some items such as trampolines, clothing, and certain kitchen appliances have longer delivery times. This will be stated on the product page.
If we cannot deliver your package within the agreed time, you as a customer will be informed of the reason for the delay and given a new delivery date. As a consumer, you may then have the right to cancel the purchase at no cost if the delivery time was of significant importance. This also applies to special orders.
Delivery from another warehouse
Bellicon trampolines, Blendtec & Vitamix mixers are shipped separately from another warehouse. If you have ordered any of these products, they will be sent to you in separate shipments. These deliveries are sent with DHL, FedEx, or UPS depending on the item.
Uncollected packages
Keep in mind that the holding time can vary between different shipping companies. The shipping companies specify the current holding time in their notification to you about a delivery. For uncollected packages, we charge a fee to cover our shipping and administration costs. Your payment to us via Klarna will be credited accordingly. The fees we charge depend on which market you are in:
Sweden: 150 kr
Norway: 150 kr
Denmark: 99 kr
If you order from Glimja and do not receive a notification about your package within a week, we recommend that you contact us. We can then help you locate the package before it is returned.
Returned packages
As a customer, you are responsible for providing a valid and correct delivery address. C/O addresses must be specified. If the shipment is returned to us due to an incorrect address, the customer will be charged a fee to cover our shipping and administration costs. The customer will be notified by email in such cases. Current fees can be found under "Uncollected packages".
Right of withdrawal
As a consumer, you have the right to cancel your purchase within 14 days from the day after you received your item. If the last day of the cancellation period falls on a Saturday, Sunday, or public holiday, the cancellation period is extended to the next working day. Please notify our customer service if you wish to make a return and specify which products in your order it concerns. You have the right to receive a refund within 14 days from the day we receive your notification. Note that you must have sent back the item no later than 14 days from when you notified us. However, you may have to wait until the item has been returned to us or until you have provided proof that the item has been sent back, whichever happens first.
If you have an unpaid invoice, it is important to pause the invoice with Klarna so it does not expire. You can either do this yourself in Klarna's app or we can assist you with this.
Pack the item(s) well so they are not damaged during transport. Always label with your name and order number. Send the return to us as soon as possible so we can process your return promptly. When we have received the return, we will inspect the items. For approved returns, we refund the full amount of the return via Klarna. For a return of the entire order, the full amount including shipping is refunded; for partial returns, shipping costs are not refunded. For rejected returns, a depreciation deduction may be made on the product.
Returns cannot be made via cash on delivery, registered mail, or to a freight company's agent. You as the customer are responsible for the return postage. In some cases, our Customer Happiness team can create a return label via DHL for your order; in these cases, we deduct a return fee from your refund (80 SEK for Sweden and Denmark, 8 pounds for the UK, and 10 euros for other European countries).
If you are returning items from Norway, please contact our Customer Happiness team and they will help you book a return. The return fee for items from Norway is 99 SEK.
Please feel free to contact our Customer Happiness team if you have any general questions.
As soon as we have processed your case, we will send you an email confirming this. If you have questions about returns or refunds in general, please contact our customer service. If you want new items, simply visit Glimja.com and place a new order.
Return address:
Glimja Fulfillment Center
Litslena Sneby 2
745 96 Enköping
Click here for the Consumer Agency's cancellation form
The right of withdrawal does not apply to product samples, food products, or goods with broken seals that cannot be returned for health and hygiene reasons (for example, beauty and skincare products and supplements). If the product is returned in a deteriorated condition, we will deduct from the refund an amount corresponding to the reduced value of the product.
The right of withdrawal does not apply to businesses either.
Refund
A refund/credit will always be made to the original payment method.
- For invoice purchases via Klarna where the invoice is unpaid: We remove the affected items and email an updated invoice.
- For invoice purchases via Klarna where the invoice is paid: We update your invoice and you receive a refund from Klarna.
- For card purchases or direct payments via Klarna, refunds are made by Klarna. They will email a confirmation when a refund has been processed.
Complaint
As a consumer, you have the right to complain about a product for three years or before the expiration date, whichever comes first. The defect must be reported as soon as possible or as soon as the defect should have been discovered. Reporting a defect within two (2) months is always considered within a reasonable time. You must notify that the product is defective and how it is defective or that there is a delay in a purposeful manner. For an approved complaint, we will cover all costs including all shipping.
To report a product complaint, please send us an email. Describe the problem with the product as clearly and thoroughly as you can, preferably attach your order number and photos/videos if needed to demonstrate the issue.
The complained product can be sent to the same address as for returns unless it is a special order item, for complaints we always recommend that the first contact is made with our customer service. You can also get a free return label to include with your return. You can find our contact details above, under "Contact Information."
Return address:
Glimja Fulfillment Center
Litslena Sneby 2
745 96 Enköping
If we make a replacement delivery or remedy the defect during a complaint, any shipping costs will be refunded within 14 days from the day we received the complained product. Return of goods and refund shall be made without undue delay.
Our ambition is always to help you in the smoothest way and to find a solution that fits.
In case of a dispute, you can contact either the National Board for Consumer Disputes (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR).
ARN: https://www.arn.se/
The National Board for Consumer Complaints
Box 174
101 23 Stockholm
EU
Warranty
All our products come with a warranty, including manufacturing defects and material faults.
You have the right to return a product free of charge if the quality deviates from our information. If you are unsure, you are always welcome to contact us and ask.
Transport damage
Glimja.com is responsible for the transport risk, i.e., the risk that a product is damaged or lost during transport to the customer.
The customer bears the risk in case of return to Glimja. The customer must report any transport damage to Glimja's customer service within seven business days from the time the delivery was received.
The customer is therefore responsible for unpacking and inspecting the condition of the products as soon as possible after receipt. Please note that the product must not be used and that the customer must keep the product packaging so that it can be inspected during the handling of a damage claim.
We will send a new product of the same kind or reimburse the item financially after the item has been returned.
Typographical errors
Glimja.com reserves the right for final sale and any image and typographical errors on the website, such as errors in product descriptions or technical specifications, incorrect prices and price adjustments (such as changed prices from suppliers, currency fluctuations), or incorrect information regarding whether a product is in stock. Glimja has the right to correct such errors and to change or update the information at any time.
Dispute
We follow the recommendations of the National Board for Consumer Disputes in case of a dispute.
In case of a dispute, you can contact either the National Board for Consumer Disputes (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR).
ARN: https://www.arn.se/
The National Board for Consumer Disputes,
Box 174,
101 23 Stockholm,
EU
International shipping
To order internationally, please select the correct country in the menu above.
Sweden – Delivery within 2-3 business days. Free shipping from 599 SEK.
Denmark – Delivery within 3-4 business days. Free shipping from 399 DKK.
Norway – Delivery within 3-5 business days. Free shipping from 599 NOK.
Force majeure
Both parties shall be exempt from fulfilling the agreement if fulfillment is prevented or substantially hindered by circumstances that the party could not reasonably have controlled or foreseen.
The following and similar circumstances shall be considered grounds for exemption where they prevent or hinder the fulfillment of the agreement: fire, war, mobilization, requisition, seizure, currency restrictions, general shortage of goods, shortage of means of transport, strike, lockout, restrictions in the form of fuel shortages, as well as faults in or delays of deliveries from subcontractors based on such circumstances as referred to in this point or other circumstances beyond the party's control, which either prevent or hinder the party's performance to such an extent that it can only be done at an abnormally high cost.
Customer data
When you, as a private individual, register and place your order, you also agree that we store and use your data in our operations to best fulfill our commitments to you. You choose as a customer at the end of the purchase (at checkout) whether you want a password and to save your data and "log in" at your next purchase.
We protect your personal data according to the Personal Data Act, and you have the right to access the data and have it deleted if you wish.
We protect your personal data and only use the information you have provided to us to carry out deliveries to you, as well as to send newsletters to you if you have given us consent to this. We will never sell, rent out, or otherwise share your personal data with anyone else, and of course, we comply with the rules in the Data Act and the Personal Data Act. We do not sell products to minors (under 18 years) without parental permission. As a registered customer, you have the right to request:– That registered data is changed.– That registered data is deleted.
Cookies
When you use our website Glimja.com, you agree that we use cookies. We use cookies to give you the best possible shopping experience.
Cookies are small text files sent to your device when you visit a website. The data file stores information about what happens during your visit to the website. With the help of cookies, it is also possible to recognize your device if you visit the site multiple times. A cookie is under no circumstances a program and cannot contain viruses.
Cookies are necessary for our website to function as well as possible. They help map your visit, allowing us to tailor your experience of the website to suit your needs and interests. Cookies can, among other things, see which products you have in your shopping cart, whether you have visited our website before, and similar.
You always have the option to reject cookies. This setting is made in your browser. Where this setting is made depends on which browser you have chosen to use. However, it is very important to point out that when settings are changed, many functions and services on websites will not work optimally because these functions require websites to remember the choices made.
