Here you will find information to help you feel secure when shopping with us. Glimja.com ('Glimja.com') is operated by GLIMJA AB.

General information and contact

GLIMJA AB («glimja»)
Org. number: 556891-7867

Address:
c/o KIVRA: 556891-7867
106 31 Stockholm

Contact Information

Email: We respond to emails on weekdays excluding holidays, with a response time within 2 business days.

Swedish: hej@glimja.se
Norwegian: hei@glimja.no
Danish: hej@glimja.dk
English: hi@glimja.com

Chat: Weekdays between 9 am and 4 pm (note this may vary, see our response time in the chat box)

Phone: We are available by phone from 11 am to 1 pm on Tuesdays to Thursdays, excluding holidays.

Sweden: +46105513550
Norway: +4723966519
Denmark: +46108885967

Satisfaction Guarantee

We want you, as our customer, to be satisfied with our service and products. Therefore, we promise:

• Delivering your goods as quickly as we can; we ship them from our warehouse 0-2 business days after your order is placed.
  
• Emailing you if there are any delays or problems with your order.
  
• Ensuring the products you receive match our product descriptions.
  
• Always answering your questions in a personal and knowledgeable manner.
  

If you feel that we have failed in any of these points, you are welcome to contact us directly, and we will try to resolve your situation in the best possible way.

Prices

All prices are stated in the currency of the country you are shopping from and include VAT:

Sweden – Prices are stated in Swedish kronor. Goods are taxed at 25% on body care/clothing, 12% on nutritional products/tea/chocolate, and 6% on books.

Denmark – Prices are stated in Danish kroner. Goods are taxed at 25%.

Norway – Prices are stated in Norwegian kroner. Goods are taxed at 25% on body care/clothing, 15% on nutritional products/tea/chocolate, and 0% on books.

We reserve the right to price changes caused by supplier price changes, misprints in the price list, or other mishaps, and reserve the right to adjust the price. Of course, we will contact you if you have received an incorrect price on your order confirmation, and you then have full right to cancel your order.

Unless otherwise stated, none of our discount codes, volume discounts, sales, or other types of price promotions can be combined with each other. The promotion that gives you the highest discount will be applied. For example, if you apply a 20% discount code to an item already discounted by 15% in a sale price, you will only receive 20% off the regular item price.

Payment

We offer payment via Qliro and Shopify Payments.

Payment via Qliro

Qliro offers the following payment options:

Qliro Pay Later

• Invoice (14 days payment term)
• Installment payment

Qliro Pay Now

• Card payment (Visa, Mastercard)
• Swish (Sweden)
• Vipps (Norway)
• MobilePay (Denmark)
• Direct payment via bank (internet banking or Mobile BankID)
  

When choosing invoice or installment payment, Qliro’s terms apply. Qliro performs a credit assessment and may in some cases deny an application.

The invoice is sent to the email address you provide at purchase. In case of late payment, reminder fees, late interest, and any collection fees may be added according to Qliro’s current terms.

Full terms are available at: https://www.qliro.com/sv-se/villkor

Payment via Shopify Payments

Shopify Payments offers the following payment methods:

• Card payment (Visa, Mastercard, American Express, Maestro)
• Apple Pay
• Google Pay
  

For card payments, the amount is charged immediately at the time of purchase.

Security

All payments are secure and encrypted. Card details are not stored by Glimja but are handled by our payment service providers Qliro and Shopify Payments in accordance with applicable security standards (PCI DSS).

Order confirmation

When you make a purchase, an order confirmation is sent to the email address you provided. If you have not received an order confirmation, please check your spam folder or contact our customer service.

Agreement

A binding agreement between you and Glimja is made when we have confirmed your order through an order confirmation.

Identification and credit check

When choosing certain payment options, such as invoice or installment payment, identification with BankID may be required. In connection with this, a credit check may be performed by Qliro.

Delivery methods and shipping costs

We offer delivery with several different shipping companies depending on where you live and which companies provide service to your area; you can have your order delivered to your door or pick it up at any nearby pickup point.

Shipping and other fees are shown already at checkout – no hidden charges apply.

Shipping prices vary, but we always offer a free shipping option when you shop for over:

• Sweden: 599 SEK
  
• Norway: 599 SEK
  
• Denmark: 399 SEK
  

We offer the delivery options below. The current shipping services available to your address may vary; the options shown at checkout are the ones we can offer to your address.

Budbee Home - Budbee Home offers home delivery on weekday evenings between 5:00 PM and 10:00 PM in selected areas. When you enter your postal code at checkout, you can see if the delivery option is available for your address.
You can track your delivery in real time to get a more accurate estimate of the delivery time. If you have the Budbee app installed, notifications are primarily sent via the app. If notifications are not opened, Budbee may also send reminders via SMS. For the best delivery experience, we recommend having notifications enabled in the app. In the app, you can also change the delivery day, leave delivery instructions, or communicate directly with the driver.

Delivery without signature is the default. If you want the delivery to require a signature, you need to change this yourself via the Budbee app or according to the instructions in the notification from Budbee. If you choose to allow the package to be left without a signature, responsibility for the delivery transfers to you once Budbee has delivered the package according to your chosen delivery instructions.

Budbee Box - The package is delivered to the Budbee Box you selected at checkout. The estimated delivery time shown at checkout is Budbee's estimate, and the actual delivery time may be affected by external circumstances. To track your delivery and see the latest estimated delivery time, you can use the tracking link sent by Glimja or the Budbee app. If you have the Budbee app installed, notifications are primarily sent via the app. If notifications are not opened, Budbee may also send reminders via SMS. For the best delivery experience, we recommend having notifications enabled in the app.
In the app, you can also redirect your package to another Budbee Box at no extra cost.

Instabox - The package is delivered with climate-compensated shipping to an Instabox near you. If you have the Instabox app installed, notifications are primarily sent via the app. If notifications are not opened, Instabox may also send reminders via SMS. For the best delivery experience, we recommend having notifications enabled in the app.
You will receive information when the package is on its way as well as an opening code to collect your package. Signing with Mobile BankID may be required in some cases.
The package will remain in the box for three days (holidays count as half a day) before being returned to the Instabox terminal, where you will have the option to book a new delivery. After 13 days, the package will be returned to us.

DHL Servicepoint – The package is sent to your nearest or chosen DHL agent. You will be notified via SMS when the package is ready for pickup. Valid ID is required to collect the package; couriers must bring both IDs. The package will remain for 7 days before being returned.

CityMail – Delivery directly to your mailbox every weekday except holidays. You can track your delivery via CityMail's tracking. When the package has been delivered, you will receive a notification via SMS or email.
If the package fits, it will be placed in your mailbox. If it is too large, it will be placed outside your door, and you will receive a photo receipt as confirmation of delivery.
If your package cannot be delivered to the mailbox or outside the door, it will be sent to the nearest DHL agent or iBox locker. The package is normally available for pickup for 7 days. If not collected within this time, it will be returned to us.

Bring Package in the Mailbox (Norway) – Bring delivers your package directly to your mailbox. If the package does not fit, it is hung on the door handle or left by the door. For Bring to deliver a package to the mailbox, the recipient must be registered in Posten’s address register at the address. If the recipient is not registered at the address, the package will be returned to the sender according to Bring’s procedures and terms. You will receive a notification from Bring when the package has been delivered.

Bring Agent (Norway) – Bring delivers your package to an agent near you and sends you a notification via SMS with instructions on how to pick up the package. Valid ID is required to collect the package; the courier brings both IDs. The package remains for 14 days before being returned.

Normal delivery – various types of mailboxes:

• Mailbox directly adjacent to a house: Labeling with last name and number is present: The shipment will be delivered.
  Labeling with last name and/or number is missing: The shipment will be delivered.
  Labeling is missing: The shipment will be delivered.
  
• Mailbox NOT directly adjacent to a house:
  Labeling with last name and/or number: The shipment will be delivered.
  Labeling with name and number is missing: The shipment will NOT be delivered (unless the distributor has local knowledge of the recipient).
  
• Mailbox cluster:
  Labeling with name and/or number: The shipment will be delivered.
  
• Labeling with name and number is missing: The shipment will NOT be delivered.
  
• Bag on the door – shipments that are too large to fit in the mailbox:
  If possible: The shipment will be delivered by placing it in a bag and hanging it with a hook on the mailbox, whether it is an individual mailbox or part of a mailbox cluster.
  If NOT possible: The shipment is NOT delivered
  

Procedure for delivery to apartment buildings (apartments) or equivalent:

Letter slot on apartment door

• Labeling with last name is present: The shipment will be delivered.
  
• Labeling with last name is missing, but the apartment number is visible on the parcel label: The shipment will be delivered (provided that the apartment number is visible on the door).
  
• Labeling with last name is missing and connection to apartment number cannot be made: The shipment will NOT be delivered.
  

Property mailbox

• Labeling with last name is present: The shipment will be delivered (NOTE! exemption rules – see below).
  
• Labeling with last name is missing, but the apartment number is visible on the parcel label: The shipment will be delivered, provided that the apartment number is visible on the property mailbox (NOTE! exemption rules – see below).
  
• Labeling with last name is missing and connection to apartment number cannot be made: The shipment will NOT be delivered.
  
• PPD – shipments that are too large to fit through the mailbox or property box:
  If possible: The shipment is delivered by placing it in a bag and hanging it with a hook on the apartment door handle or latch.
  If NOT possible: The shipment is NOT delivered
  

Pickup locations

At checkout, you choose which pickup location you want your shipment to be sent to through the different shipping companies. Otherwise, the nearest service point/pickup location is always selected based on the straight-line distance in km from your address. If you receive a package at a pickup point you are not satisfied with and want to redirect the package to another pickup location, that is fine but we charge a fee for this, depending on the chosen shipping service. The fee corresponds to what the shipping company charges us. The actual redirection of the package can take 5-8 business days.

Delivery time

Your order is shipped within 48 hours from our warehouse (weekdays only). Below you can see the estimated delivery time for each country. If you have chosen home delivery, the delivery time may vary depending on when you select the delivery of your order.

Sweden – Delivery within 2-3 business days. If you live in northern Sweden, rural areas, or on Gotland, delivery may take up to 4 days.

Denmark – Delivery within 3-4 business days.

Norway – Delivery within 3-5 business days.

Some items such as trampolines, clothing, and certain kitchen appliances have longer delivery times. This will be stated on the product page.

If we cannot deliver your package within the agreed time, you as a customer will be informed of the reason for the delay and given a new delivery time. You as a consumer may then have the right to cancel the purchase at no cost if the delivery time was of significant importance. This also applies to special orders.

Delivery from another warehouse (only applies to Sweden)

Bellicon trampolines, Wartmann drying cabinets, Manuawai water purifiers, and Vitamix blenders are shipped separately from another warehouse. If you have ordered any of these products together with other items, your order will be delivered in multiple shipments. These deliveries are sent via DHL, FedEx, or UPS depending on the product.

Uncollected packages

Keep in mind that pickup times may vary between different shipping companies. The shipping companies provide the current pickup time in their notification to you about a delivery. For uncollected packages, we charge a fee to cover our shipping and administration costs. Your payment will be credited accordingly. The fees we charge depend on the market you are in:

Sweden: 150 SEK

Norway: 150 SEK

Denmark: 99 SEK

If you order from Glimja and do not receive a notification about your package within a week, we recommend that you contact us. Then we can help you locate the package before it is returned.

Returned package

As a customer, you are responsible for providing a valid and correct delivery address. C/O addresses must be specified. If the shipment is returned to us due to an incorrect address, the customer will be charged a fee to cover our shipping and administration costs. The customer will be notified by email in such cases. Current fees can be found under “Uncollected packages”.

Right of withdrawal & return

As a customer, you have the right under applicable consumer legislation to withdraw your purchase within 14 days from the day the item was received. 

For a return to be approved, the product must be returned in its original packaging, in resalable condition, and well packaged so it is not damaged during transport. For health and hygiene reasons, the right of withdrawal only applies to products with unbroken seals or tamper-evident packaging.

The right of withdrawal does not apply to:

• dietary supplements
• food
• product samples
• products with broken seals that cannot be returned for health or hygiene reasons

Dietary supplements and other food products are not covered by the right of withdrawal. This is because the products are sensitive to temperature changes, storage, and handling after delivery, which means we cannot guarantee the quality or safety of the products upon return.

Important to know

• You need to notify our customer service within 14 days if you want to return all or part of your order.
• The product must be sent back no later than 14 days after you have notified us of the return.
• For returns with DHL return label, a fee of 80 SEK is charged for Sweden and Denmark. 
• For returns to Norway with Bring/Instabox, a fee of 99 NOK is charged.
• Returns via Budbee Box and Instabox are made directly in the respective app/tracking link (cost 80 SEK).
• If returning on your own, you are responsible for the return shipping cost.
• Returns cannot be sent cash on delivery, via registered mail, or to agents.
• When returning the entire order, the original shipping cost is also refunded.
• When returning part of an order, the shipping cost is not refunded.
• If the product is used or in deteriorated condition, a deduction may be made from the refund corresponding to the product’s depreciation.
• Refunds are made via the original payment method after the return has been approved.

If you have chosen invoice via Qliro, you need to pause the invoice yourself via Qliro’s app or My Pages to avoid the invoice becoming due before the return has been processed. For security reasons, we unfortunately cannot assist with this.

How to make a return

Do you live in Norway?
Read more under the section “Returns from Norway” before sending back your return.

1. Contact our customer service and provide:

• order number
• which products you want to return

2. Pack the products properly and label the package with:

• your name
• Order number

3. If you ordered via Budbee/Instabee, you can easily register your return via the tracking link or directly in the app.

4. If you choose to cover the return shipping yourself, send the return to:

Glimja Fulfillment Center
Litslena Sneby 2
745 96 Enköping

(applies to Sweden and Denmark)

When we have received and approved the return, the amount will be refunded via the same payment method used for the purchase.

If you want to order other products, simply place a new order at Glimja.com.

Returns from Norway

If you want to return an item from Norway, you need to contact us before sending the package back.

Email us your order number and specify which products you want to return. This is required because customs information must be registered in advance.

If the contents of the package do not match the registration, the shipment may be stopped at customs.

The return fee from Norway is 99 NOK and will be deducted from the refund.

Note

We do not offer a general satisfaction guarantee. This means we cannot approve returns or claims of used products solely because they did not meet personal expectations.

If you try a new skincare or beauty product, we recommend first testing it on a small area, such as the wrist, and waiting 24 hours to see how your skin reacts.

Refund

A refund is always made to the payment method used for the purchase.

How the refund is processed depends on the chosen payment method:

• Card (Visa, Mastercard, etc.)
  The refund is made to the card used for the purchase.
  
• Apple Pay and Google Pay
  The refund is made to the same card and device used for the purchase.
• Qliro (direct payment, Swish, invoice, and installment)
  The refund is handled by Qliro according to their procedures.
  For invoice or installment payments, the refund can be made by crediting the invoice or refunding your account, depending on the payment status.
  

When returning part of an order, only the value of the returned products will be refunded.
Refunds usually occur within a few banking days, but the time may vary depending on the payment method and bank.

Claim

As a consumer, you have the right to claim a product for three years or before the expiration date, whichever comes first. The defect must be reported as soon as possible or as soon as the defect should have been discovered. Reporting a defect within two (2) months is always considered within a reasonable time. You must provide a message stating that the product is defective and how it is defective or that there is a delay in a purposeful manner. For an approved claim, we will cover all costs including all shipping.

To report a product claim, please send us an email. Describe the problem with the product as clearly and thoroughly as you can, and please attach your order number as well as photos/videos if needed to demonstrate the issue.

The claimed item can be sent to the same address as for returns if it is not a special order item, for claims we always recommend that you first contact our customer service. You can also get a free return label to include with your return. You can find our contact details above, under "Contact Information."

Return address:
Glimja Fulfillment Center
Litslena Sneby 2
745 96 Enköping

If we perform a replacement or remedy the defect during a complaint, any shipping costs will be refunded within 14 days from the day we received the returned item. Return of goods and refund shall be made without undue delay.

Our ambition is always to help you in the smoothest way and to find a solution that fits.

In case of a dispute, you can contact either the National Board for Consumer Complaints (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR).

ARN: https://www.arn.se/
National Board for Consumer Complaints
Box 174
101 23 Stockholm
EU

ODR: https://ec.europa.eu/odr

Warranty

All our products come with a warranty, including manufacturing defects and material faults. 

You have the right to return a product free of charge if the quality deviates from our information. Please always contact customer service here and we will assist you further.

Transport damage

Glimja.com is responsible for the transport risk, i.e., the risk that a product is damaged or lost during transport to the customer.

The customer bears the risk in case of return to Glimja. The customer must report any transport damage to Glimja's customer service within seven business days from the date the delivery was received.

The customer is therefore responsible for unpacking and inspecting the condition of the products as soon as possible after receipt. Please note that the product must not be used and the customer must keep the product packaging so that it can be inspected during the claims process.

We will send a new product of the same kind or compensate financially after the item has been returned.

Typographical errors

Glimja.com reserves the right for final sale and any image and typographical errors on the website, such as errors in product descriptions or technical specifications, incorrect prices and price adjustments (such as changed prices from suppliers, currency fluctuations), or incorrect information regarding product availability. Glimja has the right to correct such errors and to change or update the information at any time.

Dispute

We follow the recommendations of the National Board for Consumer Complaints in case of a dispute.

In case of a dispute, you can contact either the National Board for Consumer Complaints (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR).

ARN: https://www.arn.se/
National Board for Consumer Complaints,
Box 174,
101 23 Stockholm,
EU

ODR: https://ec.europa.eu/odr

International shipping

To order internationally, please select the correct country in the menu above.

Sweden – Delivery within 2-3 business days. Free shipping from 599 SEK.

Denmark – Delivery within 3-4 business days. Free shipping from 399 DKK.

Norway – Delivery within 3-5 business days. Free shipping from 599 NOK.

Force majeure

Both parties shall be released from fulfilling the agreement if fulfillment is prevented or substantially hindered by circumstances beyond the party's reasonable control or foresight.

The following and similar circumstances shall be considered grounds for exemption where they prevent or hinder the fulfillment of the contract: fire, war, mobilization, requisition, seizure, currency restrictions, general shortage of goods, shortage of means of transport, strike, lockout, restrictions in the form of fuel shortages, as well as faults in or delays of deliveries from subcontractors based on such circumstances as referred to in this point or other circumstances beyond the party's control, which either prevent or hinder the party's performance to such an extent that it can only be done at an abnormally high cost.

Customer data

When you, as a private individual, register and place your order, you also agree that we store and use your data in our operations to best fulfill our commitments to you. You choose as a customer at the end of the purchase (at checkout) whether you want a password and to save your data and "log in" at your next purchase.

We protect your personal data according to the Personal Data Act, and you have the right to access the data and have it deleted if you so wish.

We protect your personal data and only use the information you have provided to us to carry out deliveries to you, as well as for newsletters if you have given us consent to this. We will never sell, rent out, or otherwise share your personal data with anyone else, and we of course follow the rules in the Data Act and the Personal Data Act. We do not sell products to minors (under 18 years) without parental permission. As a registered customer, you have the right to request:– That registered data is changed.– That registered data is deleted.

Cookies

When you use our website Glimja.com, you agree that we use cookies. We use cookies to give you the best possible shopping experience.

Cookies are small text files sent to your device when you visit a website. The data file stores information about what happens during your visit to the website. With the help of cookies, it is also possible to recognize your device if you visit the site multiple times. A cookie is under no circumstances a program and cannot contain viruses.

Cookies are necessary for our website to function as well as possible. They help map your visit, allowing us to tailor your experience of the website to suit your needs and interests. Cookies can, among other things, see which products you have in your shopping cart, whether you have visited our website before, and similar.

You always have the option to reject cookies. The setting is made in your browser. Where this setting is made depends on which browser you have chosen to use. However, it is very important to point out that when settings are changed, many functions and services on websites will not work optimally because these functions require the websites to remember the choices made.