Here you will find information to help you feel secure when shopping with us. Glimja.com ('Glimja.com') is operated by GLIMJA AB.

General information and contact

GLIMJA AB («glimja»)
Company registration number: 556891-7867

Address:
c/o KIVRA: 556891-7867
106 31 Stockholm

Contact details

Email: We respond to emails on weekdays that are not public holidays, with a response time of within 2 business days.

Swedish: hej@glimja.se
Norwegian: hei@glimja.no
Danish: hej@glimja.dk
English: hi@glimja.com

Chat: Weekdays from 9-16 (please note that this may vary; see our response time in the chat window)

Phone: We are available by phone from 11-13 on public-holiday-free Tuesdays to Thursdays.

Sweden: +46105513550
Norway: +4723966519
Denmark: +46108885967

Customer satisfaction guarantee

We want you who shop with us to be satisfied with our service and products. Therefore, we promise:

• Delivering your goods as quickly as we can; we ship them from our warehouse 0-2 business days after your order is placed.
  
• Emailing you if delays or problems arise with your order.
  
• That the goods you receive correspond to our product descriptions.
  
• Always answering your questions in a personal and knowledgeable manner.
  

If you feel that we have failed in any of these respects, please contact us directly and we will do our best to resolve your situation.

Prices

All prices are stated in the currency of the country you are shopping from and include VAT:

Sweden – Prices are stated in Swedish kronor. Goods are taxed at 25% for personal care/clothing, 6% for nutritional products/tea/chocolate, and 6% for books.

Denmark – Prices are stated in Danish kroner. Goods are taxed at 25%.

Norway – Prices are stated in Norwegian kroner. Goods are taxed at 25% for personal care/clothing, 15% for nutritional products/tea/chocolate, and 0% for books.

We reserve the right to make price changes caused by supplier price changes, printing errors in the price list, or other mishaps, and reserve the right to adjust the price. Of course, we will contact you if you have received the wrong price on your order confirmation, in which case you have the full right to cancel your order.

Unless otherwise stated, none of our discount codes, volume discounts, sales or other types of price promotions can be combined with each other. The promotion that gives you the highest discount will be applied. For example, if you apply a 20% discount code to an item that is already reduced by 15% as part of a promotion, you will only receive a 20% discount on the item's regular price.

Payment

We offer payment via Qliro and Shopify Payments.

Payment via Qliro

Qliro offers the following payment options:

Qliro Pay Later

• Invoice (14-day payment period)
• Instalment payments

Qliro Pay Now

• Card payment (Visa, Mastercard)
• Swish (Sweden)
• Vipps (Norway)
• MobilePay (Denmark)
• Direct payment via bank (online banking or Mobile BankID)
  

When choosing invoice or instalment payments, Qliro's terms and conditions apply. Qliro carries out a credit assessment and may in some cases reject an application.

The invoice is sent to the email address you provide when making the purchase. In the event of late payment, a reminder fee, late-payment interest and any collection fees may be added in accordance with Qliro's terms and conditions in force at the time.

Full terms and conditions are available at: https://www.qliro.com/sv-se/villkor

Payment via Shopify Payments

Shopify Payments offers the following payment methods:

• Card payment (Visa, Mastercard, American Express, Maestro)
• Apple Pay
• Google Pay
  

For card payments, the amount is charged immediately in connection with the purchase.

Security

All payments are secure and encrypted. Card details are not stored by Glimja but are handled by our payment service providers Qliro and Shopify Payments in accordance with applicable security standards (PCI DSS).

Order confirmation

When you complete a purchase, an order confirmation is sent to the email address you provided. If you have not received an order confirmation, check your spam folder or contact our customer service.

Agreement

A binding agreement between you and Glimja is entered into when we have confirmed your order by sending an order confirmation.

Identification and credit assessment

When choosing certain payment options, such as invoice or instalment payments, identification with BankID may be required. In connection with this, Qliro may conduct a credit check.

Delivery methods and shipping costs

We offer delivery with several different shipping companies, depending on where you live and which shipping companies serve your area; you can have your order delivered to your door or collect it from any nearby service point.

You can see shipping and other charges at checkout - no hidden fees will be added.

Shipping prices vary, but we always offer a free shipping option when you shop for more than:

• Sweden: 599 SEK
  
• Norway: 599 SEK
  
• Denmark: 399 SEK
  

We offer the delivery options below. The available shipping services for your address may vary; the options shown at checkout are the options we can offer for your address.

Budbee Home - Budbee Home offers home delivery on weekday evenings between 5:00 p.m. and 10:00 p.m. in selected areas. When you enter your postal code at checkout, you will see whether this delivery option is available for your address.
You can track your delivery in real time for a more accurate estimate of the delivery time. If you have the Budbee app installed, notifications will primarily be sent via the app. If the notifications are not opened, Budbee may also send reminders by text message. For the best delivery experience, we recommend enabling notifications in the app. In the app, you can, among other things, change the delivery day, leave delivery instructions, or communicate directly with the driver.

Delivery without a signature is selected by default. If you want the delivery to require a signature, you must change this yourself via the Budbee app or according to the instructions in the notification from Budbee. If you choose to have the parcel left without a signature, responsibility for the delivery transfers to you once Budbee has delivered the parcel according to your chosen delivery instructions.

Budbee Box - The parcel is delivered to the Budbee Box you selected at checkout. The estimated delivery time shown at checkout is Budbee's estimate, and the actual delivery time may be affected by external circumstances. To track your delivery and see the latest estimated delivery time, you can use the tracking link sent by Glimja or the Budbee app. If you have the Budbee app installed, notifications will primarily be sent via the app. If the notifications are not opened, Budbee may also send reminders by text message. For the best delivery experience, we recommend enabling notifications in the app.
In the app, you can also redirect your parcel to another Budbee Box at no extra cost.

Instabox - The parcel is delivered with climate-compensated shipping to an Instabox near you. If you have the Instabox app installed, notifications will primarily be sent via the app. If the notifications are not opened, Instabox may also send reminders by text message. For the best delivery experience, we recommend enabling notifications in the app.
You will receive information when the parcel is on its way, along with an opening code to collect it. Signing with Mobile BankID may be required in some cases.
The parcel remains in the box for three days (a public holiday counts as half a day) before being returned to the Instabox terminal, where you will have the opportunity to book a new delivery. After 13 days, the parcel is returned to us.

DHL Servicepoint - The parcel is sent to the nearest DHL service point or the one of your choice. You will be notified by text message when the parcel is ready for collection. Valid ID is required to collect the parcel; an authorized representative must bring both parties' IDs. The parcel is held for 7 days before being returned.

CityMail Mailbox Parcel Prio - Delivery takes place during the day directly to your mailbox or door on all weekdays that are not public holidays. You can track your shipment via CityMail's tracking service and will receive a notification by SMS or email when the parcel has been delivered.
If the parcel fits, it is placed in the mailbox. If it is too large, it is left outside your door and you receive a photo receipt as confirmation of delivery.
If you do not want the parcel left outside the door, you can use the link in CityMail's SMS to choose delivery to a DHL service point or iBoxen. This must be done before the parcel reaches the terminal nearest to you.
If delivery to the mailbox or door is not possible, the parcel is sent to the nearest DHL service point (holding period 14 days) or iBoxen locker (holding period 7 days). Uncollected parcels are returned to us.

Bring Pakke i Postkassen (Norway) - Bring delivers your parcel directly to your mailbox. If the parcel does not fit, it is hung on the door handle or left by the door. For Bring to be able to deliver a parcel to the mailbox, the recipient must be registered in Posten's address register at the address. If the recipient is not registered at the address, the parcel will be returned to the sender in accordance with Bring's procedures and terms. You will receive a notification from Bring when the parcel has been delivered.

Bring Ombud (Norway) - Bring delivers your parcel to a nearby service point and sends you an SMS notification with instructions on how to collect it. Valid ID is required to collect the parcel; the representative must bring both IDs. The parcel is held for 14 days before being returned.

Standard delivery - different types of mailboxes:

• Mailbox directly adjacent to a detached house: Surname and number displayed: The shipment is delivered.
  No surname and/or number displayed: The shipment is delivered.
  No marking: The shipment is delivered.
  
• Mailbox NOT directly adjacent to a detached house:
  Surname and/or number displayed: The shipment is delivered.
  No name and number displayed: The shipment is NOT delivered (unless the distributor has local knowledge of the recipient).
  
• Mailbox collection:
  Name and/or number displayed: The shipment is delivered.
  
• No name and number displayed: The shipment is NOT delivered
  
• Bag on the door - shipments that are too large to fit in the mailbox:
  If possible: The shipment is delivered by placing it in a bag and hanging it with a hook on the mailbox, regardless of whether it is an individual mailbox or one that is part of a mailbox collection.
  If NOT possible: The shipment will NOT be delivered.
  

Delivery routine for apartment buildings or equivalent:

Letter slot on the apartment door

• The shipment is delivered if the surname is displayed.
  
• No surname marking, but the apartment number is shown on the parcel label: The shipment will be delivered (provided that the apartment number is shown on the door).
  
• No surname marking and no connection to the apartment number can be made: The shipment will NOT be delivered.
  

Property box

• Surname marking present: The shipment will be delivered (NOTE! Exemption rules – see below).
  
• No surname marking, but the apartment number is shown on the parcel label: The shipment will be delivered, provided that the apartment number is shown on the property box (NOTE! Exemption rules – see below).
  
• No surname marking and no connection to the apartment number can be made: The shipment will NOT be delivered.
  
• PPD – shipments that are too large to fit through a letter slot or into a property box:
  If possible: The shipment will be delivered by placing it in a bag and hanging it with a hook on the apartment door handle or latch.
  If NOT possible: The shipment will NOT be delivered.
  

Pick-up locations

At checkout, you choose which service point you want your shipment delivered to through the various shipping companies. Otherwise, the nearest service point/pick-up location is always selected based on the straight-line distance in kilometres from your address. If your parcel is delivered to a service point you are not satisfied with and you want to redirect it to another pick-up location, this is possible, but we charge a fee for this, depending on the shipping service selected. The fee corresponds to what the shipping company charges us. Redirecting the parcel itself may take 5-8 working days.

Delivery time

Your order is shipped within 48 hours from our warehouse (on weekdays). Below you can see the estimated delivery time for each country. If you have selected home delivery, the delivery time may vary depending on when you choose to have your order delivered.

Sweden – Delivery within 2-3 working days. If you live in northern Sweden, in a rural area or on Gotland, delivery may take up to 4 days.

Denmark – Delivery within 3-4 working days.

Norway – Delivery within 3-5 working days.

Certain items, such as trampolines, clothing and some kitchen appliances, have longer delivery times. This is stated on the product page.

If we are unable to deliver your parcel within the agreed time, you as the customer will be informed of the reason for the delay and given a new delivery date. As a consumer, you may then have the right to cancel the purchase at no cost if the delivery time was of significant importance. This also applies to special orders.

Delivery from another warehouse (Sweden only)

Bellicon rebounder mats, Wartmann dehydrators, Manuawai water purifiers and Vitamix blenders are shipped separately from another warehouse. If you have ordered any of these products together with other items, your order will be delivered in several shipments. These deliveries are sent via DHL, FedEx or UPS depending on the product.

Unclaimed packages

Please note that the pickup period may vary between different shipping companies. The shipping companies state the current pickup period in the delivery notification sent to you. For unclaimed packages, we charge a fee to cover our shipping and administration costs. Your payment will be credited accordingly. The fees we charge depend on the market you are in:

Sweden: 150 kr

Norway: 150 kr

Denmark: 99 kr

If you order from Glimja and do not receive a notification about your package within a week, we recommend that you contact us. We can then help you locate the package before it is returned.

Returned packages

As a customer, you are responsible for providing a valid and correct delivery address. C/O addresses must be provided, along with correct contact details. If the shipment is returned to us due to an incorrect address, the customer will be charged a fee to cover our shipping and administration costs. In such cases, the customer will be notified by email. You can find the current fees under “Unclaimed packages”. Think of the environment and do not let your package be returned to us unnecessarily. If you have not received a notification about your package, please contact our customer service.

Right of withdrawal & returns

As a customer, you have the right under applicable consumer legislation to cancel your purchase within 14 days from the day the product was received. 

For a return to be approved, the product must be returned in its original packaging, in saleable condition and well packaged so that it is not damaged during transport. For health and hygiene reasons, the right of withdrawal only applies to products with an unbroken seal or tamper-proof seal.

The right of withdrawal does not apply to:

• dietary supplements
• food
• product samples
• products with a broken seal that cannot be returned for health or hygiene reasons

Dietary supplements and other food products are not covered by the right of withdrawal. This is because the products are sensitive to temperature changes, storage and handling after delivery, which means that we cannot guarantee the products' quality or safety upon return.

You can cancel your order before it is shipped by replying to your order confirmation or completing our cancellation form on our website. If your order is shipped before we have processed this, you can return the goods covered by the right of withdrawal in accordance with our return policy.

Important to know

• You must notify our customer service within 14 days if you wish to return all or part of your order.
• The product must be returned no later than 14 days after you notified us of the return.
• For returns with a DHL return label, a fee of SEK 80 is charged for Sweden and Denmark 
• For returns from Norway via Bring/Instabox, a fee of SEK 99 will be charged
• Returns via Budbee Box and Instabox are made directly in the respective app/tracking link (cost SEK 80).
• For returns arranged independently, you are responsible for the return shipping cost.
• Returns cannot be sent cash on delivery, by registered mail, or to a pickup point.
• For returns of the entire order, the original shipping cost will also be refunded.
• For returns of part of an order, the shipping cost will not be refunded.
• If the product has been used or is in a deteriorated condition, a deduction may be made from the refund corresponding to the product’s loss in value.
• The refund is issued via the original payment method after the return has been approved.

If you selected invoice via Qliro, you need to pause the invoice yourself via Qliro’s app or My Pages to prevent the invoice from becoming due before the return has been processed. For security reasons, unfortunately we cannot help with this.

How to make a return 

Do you live in Norway?
Read more under the “Returns from Norway” section before sending your return back.

1. Contact our customer service and provide:

• order number
• which products you wish to return

2. Pack the products securely and label the package with:

• your name
• Order number

3. If you ordered via Budbee/Instabee, you can easily register your return via the tracking link or directly in the app.

4. If you choose to pay the return shipping yourself, send the return to:

Glimja Fulfillment Center
Litslena Sneby 2
745 96 Enköping

(applies to Sweden and Denmark)

Once we have received and approved the return, the amount will be refunded via the same payment method used for the purchase.

If you wish to order other products, simply place a new order on Glimja.com.

Returns from Norway

If you wish to return an item from Norway, you need to contact us before sending the package back.

Email us your order number and specify which products you wish to return. This is required because customs information must be registered in advance.

If the contents of the package do not match the registration, the shipment may be stopped by customs.

The return fee from Norway is SEK 99 and will be deducted from the refund.

Please note

We do not offer a general satisfaction guarantee. This means that we cannot approve returns or complaints for used products solely because they did not meet personal expectations.

If you are trying a new skincare or beauty product, we recommend first testing it on a small area, such as your wrist, and waiting 24 hours to see how your skin reacts.

Refund

A refund is always issued to the payment method used for the purchase.

How the refund is processed depends on the payment method selected:

• Card (Visa, Mastercard, etc.)
  The refund will be issued to the card used for the purchase.
  
• Apple Pay and Google Pay
  The refund will be issued to the same card and device used for the purchase.
• Qliro (direct payment, Swish, invoice, and installment payment)
  The refund is handled by Qliro according to their procedures.
  For invoice or installment payments, the refund may be issued by crediting the invoice or paid back to your account, depending on the payment status.
  

When returning part of an order, only the value of the returned products will be refunded.
The refund is usually processed within a few banking days, but the time may vary depending on the payment method and bank.

Product claims

As a consumer, you have the right to make a claim about a product for three years or until its best-before date, whichever comes first. The defect must be reported as soon as possible or as soon as it should have been discovered. Reporting a defect within two (2) months is always considered to be within a reasonable time. You must notify us that the product is defective and explain how it is defective, or that there has been a delay, in an appropriate manner. If the claim is approved, we will cover all costs, including all shipping.

To submit a product claim, please send us an email. Describe the product problem as clearly and thoroughly as possible, and feel free to include your order number and a photo/video if needed to demonstrate the problem.

The claimed product may be sent to the same address as for returns unless it is a specially ordered product, in the event of a claim, we always recommend first contacting our customer service. You can also receive a free return label to use for the return. You will find our contact details above, under "Contact details."

Return address:
Glimja Fulfillment Center
Litslena Sneby 2
745 96 Enköping

If we provide a replacement or remedy the defect following a claim, any shipping costs will be refunded within 14 days from the day we received the claimed product. The product must be returned and the refund issued without unnecessary delay.

We always aim to help you as smoothly as possible and find a solution that works for you.

In the event of a dispute, you can contact either the National Board for Consumer Disputes (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR).

ARN: https://www.arn.se/
National Board for Consumer Disputes
Box 174
101 23 Stockholm
EU

ODR: https://ec.europa.eu/odr

Warranty

All our products come with a warranty covering manufacturing and material defects. 

You have the right to return a product free of charge if its quality differs from the information we provided. Please always contact customer service here, and we will help you further.

Transport damage

Glimja.com is responsible for the transport risk, i.e. the risk that a product is damaged or lost during transport to the customer.

The customer bears the risk in the event of a return to Glimja. The customer must report any transport damage to Glimja's customer service within seven working days from the time the delivery was received.

The customer is therefore responsible for unpacking and inspecting the condition of the products as soon as possible after receipt. Please note that the product must not be used and that the customer must retain the product’s packaging so that it can be inspected when the damage claim is processed.

We will send a new product of the same kind or provide financial compensation after the product has been returned.

Typographical errors

Glimja.com reserves the right to sell out and disclaims liability for any image and typographical errors on the website, such as errors in product descriptions or technical specifications, incorrect prices and price adjustments (such as price changes by suppliers or currency fluctuations), or incorrect information regarding whether an item is in stock. Glimja has the right to correct any such errors and to change or update the information at any time.

Dispute

We follow the recommendations of the National Board for Consumer Disputes in the event of a dispute.

In the event of a dispute, you can contact either the National Board for Consumer Disputes (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR).

ARN: https://www.arn.se/
National Board for Consumer Disputes,
Box 174,
101 23 Stockholm,
EU

ODR: https://ec.europa.eu/odr

International shipping

To order to another country, please select the correct country at the top of the menu.

Sweden – Delivery within 2-3 business days. Free shipping from 599 SEK.

Denmark – Delivery within 3-4 business days. Free shipping from 399 DKK.

Norway – Delivery within 3-5 business days. Free shipping from 599 NOK.

Force majeure

Both parties shall be exempt from fulfilling the agreement if fulfilment is prevented or substantially impeded by circumstances that the party could not reasonably have controlled or foreseen.

The following and similar circumstances shall be considered grounds for exemption where they prevent or make fulfilment of the agreement more difficult: fire, war, mobilisation, requisition, seizure, currency restrictions, general shortage of goods, shortage of means of transport, strike, lockout, restrictions on motive power, and errors in or delays to deliveries from subcontractors resulting from such circumstances as referred to in this section or other circumstances beyond a party’s control that either prevent or make it so difficult for the party to fulfil its obligations that this can only be done at abnormally high cost.

Customer details

When you, as a private individual, have registered and placed your order, you also consent to us storing and using your details in our business in order to fulfil our obligations to you in the best possible way. As a customer, you choose at the end of the purchase (at checkout) whether you want a password and to save your details and “log in” for your next purchase.

We protect your personal data in accordance with the Personal Data Act, and you have the right to access the information and have it deleted if you so wish.

We protect your personal information and only use the information you have provided to us to make deliveries to you and to send you newsletters if you have given us consent to do so. We will never sell, rent out, or otherwise share your personal information with anyone else, and we naturally comply with the rules set out in the Data Act and the Personal Data Act. We do not sell products to minors (under 18) without a parent or guardian's permission.As a registered customer, you have the right to request:– That registered information is changed.– That registered information is deleted.

SMS

By making a purchase, you agree to receive recurring automated SMS messages with offers and personalized marketing from Glimja at the phone number provided. The number of SMS messages varies. SMS and data charges may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not required to make a purchase.

Information about your consent and your registration for SMS messages will not be sold, rented out, or shared with third parties for marketing purposes.

Cookies

When you use our website Glimja.com, you agree that we use cookies. We use cookies to give you the best possible shopping experience.

Cookies are small text files sent to your device when you visit a website. The data file stores information about what happens during your visit to the website. Cookies also make it possible to recognize your device if you visit the site several times. Under no circumstances is a cookie a program, and it cannot contain viruses.

Cookies are necessary for our website to function as well as possible. They help map your visit, allowing us to tailor your experience of the website to suit your needs and interests. Among other things, cookies can see which products you have in your shopping cart, whether you have visited our website before, and similar information.

You always have the option to reject cookies. This setting is made in your browser. Where this setting is found depends on which browser you have chosen to use. However, it is very important to point out that when settings are changed, many functions and services on websites will not work optimally because these functions require websites to remember the choices made.