Terms & Conditions

Here you will find information to help you feel secure when shopping with us. Glimja.com ('Glimja.com') is operated by GLIMJA AB.

General Information and Contact

GLIMJA AB ("glimja")
Org. number: 556891-7867

Address:
c/o KIVRA: 556891-7867
106 31 Stockholm

Contact Information

Mail: We answer emails on weekdays and respond within two working day.

Swedish: hej@glimja.se
Norwegian: hei@glimja.no
Danish: hej@glimja.dk
Finnish: moi@glimja.fi
English: hi@glimja.com

Chat: Weekdays between 10-16 (note: may vary, see our response time in the chat box)

Telephone: We are open on the phone from 10-14 on weekdays.

Sweden: +46105513550
Norway: +4723966519
Denmark: +46108885967
EU: +46108885967
UK: +46108885967

Return Address:
Glimja Fulfillment Center
Litslena Sneby 2
745 96 Enköping

Satisfaction Guarantee

We want you as our customer to be satisfied with our service and products. Therefore, we promise:

  • To deliver your goods as quickly as we can; we will ship them from our warehouse 1-2 business days after your order is placed.

  • To email you if there are any delays or problems with your order.

  • To ensure that the goods you receive correspond to our product descriptions.

  • To always respond to your questions in a personal and knowledgeable manner.

If you feel that we have failed in any of these points, you are welcome to contact us directly, and we will try to resolve your situation in the best way possible.

Prices

All prices are in the currency of the country you are shopping from and include VAT:

Sweden - Prices are quoted in Swedish Krona. Goods are taxed at 25% on personal care/clothing, 12% on nutritional products/tea/chocolate and 6% on books,

Denmark - Prices are given in Danish kroner. Goods are taxed at 25%.

Finland - Prices are given in euros. Goods are taxed at 25.5% on personal care/clothing, 14% on nutritional products/tea/chocolate and 10% on books

Norway - Prices are given in Danish kroner. Goods are taxed at 25% on personal care/clothing, 15% on nutritional products/tea/chocolate and 0% on books.

United Kingdom - Prices are quoted in Danish kroner. Goods are taxed at 20% on personal care/clothing, 0% on nutritional products/tea/chocolate and 0% on books

Other EU countries - Prices are given in euros. Goods are taxed at 25% on personal care/clothing, 12% on nutritional products/tea/chocolate and 6% on books.

We reserve the right to adjust prices due to price changes from suppliers, misprints in the price list or other mishaps, and reserve the right to adjust the price. Of course, we will contact you if you have received the wrong price on your order confirmation and you have the full right to cancel your order in that case.

Unless otherwise stated, none of our discount codes, bulk discounts, sales or other forms of price promotions can be combined with each other. The promotion that gives you the highest discount will be applied. For example, if you apply a 20% discount code to an item that is already 15% off the promotional price, you will only receive 20% off the regular item price.

Payment with Klarna

Klarna Checkout distinguishes between purchase and payment. First you confirm your purchase and then you choose how you want to pay. Invoice is the default payment option, but you are of course free to choose any of the other options such as direct payment via bank or payment by card. The options offered to you may change from time to time. You can choose whether you want to protect your use of Klarna Checkout with a PIN code.

Klarna Checkout includes 30-day invoice (no initial fee), invoice account (fee applies), Klarna promotions, Klarna direct, card payment (no fee) or direct payment (no fee) via bank. All are equally secure. We offer payment via Klarna in the countries where Klarna operates.

3-D Secure - No unauthorized person can see your card details. Glimja.com and Klarna Checkout support 3-D Secure, which the card issuers refer to as Verified by VISA and MasterCard SecureCode respectively. 3-D Secure is a technology developed by VISA - Verified by Visa - to verify you as a consumer when you pay with your card on the Internet. The standard is also used by MasterCard - Mastercard SecureCode.

Klarna Invoice 30 Days:

You pay conveniently when you receive your goods. There is no charge for invoicing within 30 days. The invoice is paid to Klarna. There is a simplified credit check, which does not result in a familiarization copy. Minimum amounts may apply to be able to use this service. If you are approved, you have 30 days to pay the invoice, i.e. 30 days from when we send the goods. Please note that it is very important that payment is made to the plus or bankgiro number indicated on the relevant invoice. If payment is not received on time, Klarna will send a reminder invoice with a reminder fee. The invoice from Klarna can be paid several times, i.e. a minimum amount at a time, but then an avi fee from Klarna plus interest of 19.5% will be added. If you have any questions, please contact Klarna or our customer service.

Klarna Direct:

You can pay the purchase directly by confirming with Mobile BankID. The money will be automatically deducted from the bank account you have connected on Klarna's website.

Card Payment:

After confirming your purchase at checkout, you can choose to pay by card (Mastercard, Visa, American Express). Enter your card details to complete the payment. The funds will be reserved first and activated once we ship your order.

Direct Payment:

Using BankID, you pay your order by direct payment. The money is deducted directly from your account.

Klarna Account/Partial Payments:

The payment method for you who want to choose how much you pay each month. There is an additional fee. But Klarna account is more than that. In addition to the fact that you always receive your goods before you pay, you collect all your purchases in one account. This applies even if you have shopped in several different stores via Klarna account. This means a single invoice, regardless of the number of purchases. The annual interest rate for Klarna Account is 19.9%, i.e. 1.6% per month. You can see all your purchases on Klarna's website or app, you simply log in with mobile bank ID.

Klarna Promotions:

You make your purchases at your leisure and only pay at the end of the month as stated in the campaign. 0% interest rate. A setup fee per purchase will be added.

Market-specific setup fees and amounts apply. 0% interest and payment after 4 months is 1.75%. Your application will lead to a customary credit check, which may mean that Klarna will obtain a credit report. In such cases, you will receive a copy of the credit report sent to your home.

If you have any further questions or concerns, you are welcome to call Klarna on +46(0)8-120 120 10, Mon-Thurs between 08.30 - 20.00, Fridays 08.30-17.00 and weekends 10.00 - 17.00.

Market-specific terms and conditions

Europa:

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in [30] days: The payment period is 30 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, Switzerlandand the Netherlands.

  • Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmarkand Finland.

  • Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.

  • Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.

  • Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.

The payment methods Pay in [30] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Norway

Klarnas Payment Methods

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in [30] days: The payment period is 30 days from shipment of the goods or tickets/ availability date of the service. You can find more information here.

  • Account: Klarna Account is a credit facility from Klarna that allows consumers to pay their purchases in monthly installments of 1/24 (minimum 95 NOK) of the total amount. More information about Klarna Account, as well as general invoice terms and standardized European consumer credit information can be found here.

Klarna meets the requirements for PCI DSS. When you shop through us, you can be sure that we are a secure site.

Here you will find more information about Klarna, and here you can read their terms of use. The use of such information is regulated in accordance with applicable privacy legislation and Klarna's privacy policy.

Sweden

Klarnas Payment Methods

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay within 30 days: The payment period is 30 days from the dispatch of the goods. The terms for paying within 30 days can be found here.

  • Account: Klarna Account is an account credit provided by Klarna that allows the borrower to pay their purchases monthly in installments of at least 1/24 (minimum 50 SEK) of the total credit amount used or in accordance with the terms approved at checkout. For more information about Klarna Account including general terms and conditions and Standardized European Consumer Credit Information you can find here.

  • Pay Direct: Automatic debit from your bank account: based on direct debit and your account will be debited approximately two banking days after the purchase has been made or the goods have been shipped. The conditions for using direct debit can be found here.

  • Bank transfer: your account is debited immediately after the order is placed.

You can find more information about Klarna here and read their terms of use here.

In order to offer a range of payment options, we need to share your personal, contact and order details with the provider of each payment service. We advise you to read our privacy policy.

The use of this data is regulated in accordance with the applicable data protection law and Klarna's privacy policy.

Finland

Klarnas Payment Methods

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Invoice: Payment must be made within 30 days of delivery. Klarna's invoice terms and conditions are available here.

  • Flexible installment: you can pay your purchases in flexible monthly installments of at least 1/100 of the amount owed (but always at least €5.00 including interest on the outstanding debt).

  • Fixed installment: you can choose between different monthly installment options at checkout. The installments decrease each month as the outstanding credit amount decreases.

  • Promotional invoice: if the purchase is accompanied by an offer of an extended payment period of 1-3 months against an initial payment (e.g. “Buy now, pay in February”), you can pay for your purchases under the terms of the promotional invoice.

The terms and conditions for the flexible instalment, fixed instalment and promotional invoice can be found here and the standardized European Consumer Credit Information (ECI) here.

You can find more information about Klarna here and Klarna's terms and conditions here. Klarna will process your personal data in accordance with applicable law and Klarna's privacy policy.

Austria

Klarnas Payment Methods

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Invoice: The payment term is 30 days from the dispatch of the goods. You can find the invoice terms here.

  • Installment purchase: Klarna's financing service allows you to pay your purchase flexibly in monthly installments of at least 1/24 of the total amount (however, at least 6.95 EUR) or according to the terms otherwise specified at checkout. The installment is due at the end of each month after Klarna has sent you a monthly invoice. Further information on installment purchases, including the General Terms and Conditions and the European Standard Consumer Credit Information, can be found here.

  • Bank transfer: Your account is debited immediately after you place the order.

  • Direct debit: Your account will be debited after the goods have been shipped. You will be informed of the date by email. Further information can be found here.

  • Credit card (Visa/Mastercard): Available in Austria. The charge is made after dispatch of the goods or tickets/availability of the service or, in the case of subscriptions, according to the times notified.

To use the payment methods invoice, installment and direct debit, a positive credit check is required. Further information and Klarna's terms of use are available here. General information about Klarna is available here. Your personal data will be processed by Klarna in accordance with the applicable data protection regulations and in accordance with the information provided in Klarna's data protection policy.

Delivery Methods and Shipping Costs

We offer you delivery with several different shipping companies depending on where you live and which shipping companies offer service to your area; you can have your order delivered to your door or picked up at any agent near you.

Shipping and other surcharges are already visible at checkout, there are no hidden fees.

Shipping prices vary, but we always offer you a free shipping option when you buy over 599 kr in Sweden or Norway, over 399 kr in Denmark, over 59 euros in Finland, over 99 pounds in the UK, and over 99 euros in other EU countries.

We offer the delivery options below. Current shipping services to your address may vary; the options shown at checkout are the options we can offer to your address.

Budbee Home - The package is delivered to your home by courier on weekday evenings between 17-22 and is available in several cities. Once you enter your zip code at checkout, you'll see if Budbee delivers in your area. You can follow the delivery in real time for a more accurate delivery time. You will be notified via SMS by Budbee before your delivery, where you can, among other things, determine the delivery date or provide other delivery information directly to the driver. You can also request that the package be left outside your door, if you choose this, you are responsible from the time the driver leaves the delivery.

Budbee Box - The parcel will be delivered to the Budbee Box you selected at checkout. The estimated delivery time shown at checkout is Budbee's estimate and the actual delivery time may differ depending on external circumstances. To track your order and see the latest estimated delivery time, you can use the tracking link sent by Glimja, or the Budbee app. There you can also redirect your package to another box at no extra cost.

Instabox - The parcel is delivered with climate-compensated shipping to a storage box near you. You will receive an SMS when the parcel is on its way and an opening code to collect your parcel. Signature with mobile bank ID may be required. The package remains for three days (a holiday is counted as a half day) before the package goes back to the Instabox terminal when you have the opportunity to book a new delivery. After 13 days, the package is returned to us.

Instabox Home - The package is delivered to your home by courier on weekday evenings between 17-22 and is available in several cities. Once you enter your zip code at checkout, you'll see if Instabox delivers in your area. You can track the delivery in real time for a more accurate delivery time. You will be notified by text message by Instabox before your delivery, where you can, among other things, determine the delivery day or give other delivery information directly to the driver. You can also request that the package be left outside your door, if you choose this, you are responsible from the time the driver leaves the delivery. In order for Instabox to deliver a package to the mailbox, the recipient must be registered in the address register at the address. If the recipient is not registered at the address, the package will be returned to the sender. Instabox sometimes calls you as a customer for further information or notification.

DHL Servicepoint - The package is driven to your nearest or optional agent for DHL. You will be notified via text message when the package is available for collection. Valid ID document is required to pick up the package, courier brings both IDs. The package remains for 7 days before it is returned.

CityMail - CityMail delivers mail and packages directly to your mailbox. They deliver mail and parcels every weekday throughout the day. You can follow your parcel delivery via their tracking. When the delivery is complete, you will be notified by text message or email in real time. CityMail will put your parcel in your letterbox, and if it doesn't fit, they will leave it on your doorstep, where you will also receive a picture receipt as confirmation.

Porterbuddy - The package is delivered to your home by courier on weekday evenings between 17:30-21:30 and is available in several cities. You can follow the delivery in real time for a more accurate delivery time. You will be notified via SMS by Porterbuddy before your delivery arrives. Via Porterbuddy's link, you can choose when you want your package to be delivered.

Bring Pakke i Postkassen - Bring delivers your package directly to your mailbox. If the package does not fit, it is hung on the door handle or left at the door. In order for Bring to deliver a parcel to the mailbox, the recipient must be registered in Posten's address register at the address. If the recipient is not registered at the address, the parcel will be returned to the sender in accordance with Bring's procedures and conditions. You will receive a notification from Bring when the package has been delivered.

Bring Service Point - Bring delivers your package to an agent near you and sends you a notification via SMS with instructions on how to pick up the package. Valid ID is required to pick up the package, couriers bring both IDs. The package remains for 14 days before it is returned.

DB Schenker International - DB Schenker delivers your package to your door. You will receive a notification via SMS from DB Schenker when the package has been delivered. If you wish to

Normal Delivery – Different Types of Mailboxes:

  • Mailbox directly adjacent to a villa: Marking with last name and number is present: The item will be delivered.

  • Marking with last name and/or number is absent: The item will be delivered.

  • Marking is absent: The item will be delivered.

Mailbox NOT directly adjacent to a villa:

  • Marking with last name and/or number: The item will be delivered.

  • Marking with name and number is absent: The item will NOT be delivered (unless the distributor has local knowledge of the recipient).

Mailbox Collection:

  • Marking with name and/or number: The item will be delivered.

  • Marking with name and number is absent: The item will NOT be delivered.

Package Left at the Door – Deliveries Too Large for the Mailbox:

  • If possible: The item will be delivered by placing it in a bag and hanging it with a hook on the mailbox, regardless of whether it is an individual mailbox or part of a mailbox collection.

  • If NOT possible: The item will NOT be delivered.

Routine for Delivery to Multi-Family Houses (Apartments) or Similar:

Normal Delivery – Different Types of Mailboxes:

  • Mail Slot on Apartment Door: Marking with last name is present: The item will be delivered.

  • Marking with last name is absent, but the apartment number is visible on the label: The item will be delivered (provided that the apartment number is visible on the door).

  • Marking with last name is absent, and there is no connection to the apartment number: The item will NOT be delivered.

Property Box:

  • Marking with last name is present: The item will be delivered (NOTE! Dispensation rules apply – see below).

  • Marking with last name is absent, but the apartment number is visible on the label: The item will be delivered, provided that the apartment number is visible on the property box (NOTE! Dispensation rules apply – see below).

  • Marking with last name is absent, and there is no connection to the apartment number: The item will NOT be delivered.

PPD – Items Too Large for Mail Slots or Property Boxes:

  • If possible: The item will be delivered by placing it in a bag and hanging it with a hook on the apartment door handle or latch.

  • If NOT possible: The item will NOT be delivered.

Pickup Points

At the checkout, you choose which delivery point you want your shipment to be delivered to by the various shipping companies. Otherwise, the nearest service point/delivery point is always selected as the crow flies in km calculated from your address. If you receive packages to an agent you are not satisfied with and want to redirect the package to another delivery point, it is fine but we charge a fee for this, depending on the shipping service selected. The fee corresponds to what the shipping company charges us. The actual redirection of the parcel can take 5-8 working days.

Delivery Time

Your order will be dispatched within 48 hours from our warehouse (weekdays). Below you can see the estimated delivery time for each country. If you have chosen home delivery, the delivery time may vary depending on when you choose delivery of your order.

Sweden - Delivery within 2-3 working days. If you live in northern Sweden, rural, or on Gotland, delivery may take up to 4 days.

Denmark - Delivery within 3-4 working days.

Finland - Delivery within 3-5 working days.

Norway - Delivery within 3-5 working days.

United Kingdom - Delivery within 5-8 working days.

Other EU countries - Delivery within 5-7 working days.

Some items such as trampolines, clothing and some kitchen appliances have longer delivery times. This will be stated on the product page.

If we are unable to deliver your package within the agreed time, you as a customer will be informed of the reason for the delay and informed of a new delivery date. You as a consumer may then be entitled to cancel the purchase free of charge if the delivery time was of significant importance. This also applies to special orders.

Delivery from Other Warehouses

Bellicon Bouncy Mats, Blendtec & Vitamix mixers are shipped separately from other warehouses. If you have ordered any of these products, they will be sent to you in different shipments. These shipments are sent by DHL, FedEx or UPS depending on the item.

Unclaimed Packages

Keep in mind that the amount of time you have to pick up your package before it's returned may vary between different shipping companies. The shipping companies state the current transit time in their notification to you about a delivery. For uncollected packages, we charge a fee to cover our shipping and administration costs. Your payment to us in Klarna will be credited accordingly. The fees we charge depend on the market in which you are in:

Sweden: 150 kr

Norway: 150 kr

Denmark: 99 kr

Finland: 13 euros

United Kingdom: 11 pounds

Other EU countries: 13 euros

If you order from Glimja and do not receive notification of your package within a week, we recommend that you contact us. Then we can help you locate the package before it has time to be returned.

Returned Packages

As a customer, you are responsible for providing a valid and correct delivery address. C/O addresses must be specified. If the shipment is returned to us due to an incorrect address, the customer will be charged a fee to cover our shipping and administrative costs. The customer will be notified in such cases via email. Current fees ca be found under "Unclaimed Packages."

Right of Withdrawal

As a consumer, you have the right to withdraw your purchase within 14 days from the day after you received your item. If the last day of the withdrawal period falls on a Saturday, Sunday, or public holiday, the withdrawal period is extended to also include the next weekday. You have the right to receive a refund within 14 days from the day we received the notification. Note that you need to have returned the item no later than 14 days from when you notified us. However, you may have to wait until the item has been returned to us or until you have provided proof that the item has been sent back, whichever comes first.

If you have an unpaid invoice, it is important to pause the invoice with Klarna so that it does not expire. You can either do this yourself in Klarna's app or we can help you with it.

Pack the item(s) well so that they are not damaged during transport. Always mark with your name and order number. Send the return to us as soon as possible so we can handle your return as quickly as possible. When we have received the return, we will check the items. If the return is approved, we will refund the entire amount of the return via Klarna. If you return the entire order, the full amount including shipping will be refunded; if you return part of your order, shipping will not be refunded. In the case of an unauthorized return, a deduction for depreciation on the product may be made.

Returns cannot be made against cash on delivery, via REK letter, or to a shipping company's agent. You as a customer are responsible for the return postage. In some cases, our Customer Happiness team can create a return label via DHL for your order; in these cases we subtract a return fee from your refund (80 kr for Sweden and Denmark, 8 pounds for the UK, and 10 euros for other European countries).

If you are returning items from Norway, please contact our Customer Happiness team and they will assist you in booking a return. The return fee on items from Norway is 99 kr.

Please contact our Customer Happiness team if you have any general questions.

As soon as we have processed your case, we will send you an email confirming this. If you have questions about returns or refunds in general, please contact our customer service. If you would like to place a new order, please visit Glimja.com.

As soon as we have processed your case, we will send you an email confirming this. If you have questions regarding returns or refunds in general, contact us at hej@glimja.se. If you want new items, simply go to Glimja.com and place a new order.

Return Address:

Glimja Fulfillment Center
Litslena Sneby 2
745 96 Enköping

Click here for konsumentverkets withdrawal form.

The right of withdrawal does not apply to samples, food products, and items with broken seals that cannot be returned for health and hygiene reasons (e.g., beauty and skincare products and dietary supplements). If the product is in a deteriorated condition upon return, we will make a deduction on the refund that corresponds to the reduced value of the product.

The right of withdrawal also does not apply to companies.

Refunds

A refund/credit is always made to the original payment method.

  • For invoice purchases via Klarna where the invoice is unpaid: We will remove the affected items and send an updated invoice.

  • For invoice purchases via Klarna where the invoice is paid: We will update your invoice, and you will receive a refund from Klarna.

  • For card purchases or direct payments via Klarna, the refund will be processed by Klarna. They will send an email confirmation when a refund has been made.

Claims

As a consumer, you have the right to complain about a product for 3 years or until the end of its useful life, whichever comes first. The fault must be reported as soon as possible or as soon as the fault should have been discovered. Notifying the defect within two (2) months is always considered within a reasonable time. You must notify us that the goods are faulty and how they are faulty or that there is a delay in an appropriate manner.

To report a complaint about a product, please send us an email. Describe the problem of the product as clearly and comprehensively as you can, please attach the order number of your purchase and picture / video if necessary to demonstrate the problem.

The claimed item can be sent to the same address as the return if it is not a specially ordered item, in the event of a complaint, we always recommend that a first contact goes to our customer service. Then you can also get a free return label to return with. You can find our contact details above, under “Contact Information.”

Return Address:
Glimja Fulfillment Center
Litslena Sneby 2
745 96 Enköping

If we carry out a replacement or remedy the defect in the case of a claim, any shipping costs will be refunded within 14 days from the day we receive the claimed item. The return of the item and the refund must be completed without unnecessary delay.

Our ambition is always to help you in the smoothest way and to find a solution that suits you.

In the event of a dispute, you can contact either the National Board for Consumer Complaints (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR).

ARN: https://www.arn.se/
EU ODR: https://ec.europa.eu/odr

Warranty

All our products come with a warranty, including manufacturing defects and material defects.

You have the right to return a product at no cost if the quality deviates from our specifications. If you are unsure, you are always welcome to contact us and ask.

Transport Damage

Glimja.com is responsible for the transport risk, i.e., the risk of a product being damaged or lost during transport to the customer.

The customer bears the risk for any return to Glimja. The customer must report any transport damage to Glimja's customer service within seven working days from the time the delivery was received.

The customer is therefore responsible for unpacking and inspecting the condition of the products as soon as possible after receipt. Please note that the product must not be used and that the customer must retain the product's packaging so that it can be inspected when handling a damage claim.

We will send a new product of the same kind or compensate for the product financially after the item has been returned.

Typographical Errors

Glimja.com reserves the right for sold-out items as well as any image and typographical errors on the website, such as errors in product descriptions or technical specifications, incorrect prices, and price adjustments (such as changes in prices from suppliers, currency changes) or incorrect information regarding whether an item is in stock. Glimja has the right to correct any such errors and to change or update the information at any time.

Dispute

We follow the recommendations of the National Board for Consumer Complaints in the event of a dispute.

In the event of a dispute, you can contact either the National Board for Consumer Complaints (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR).

ARN: https://www.arn.se/
Allmänna Reklamationsnämnden
Box 174
101 23 Stockholm, Sweden

EU ODR: https://ec.europa.eu/odr

International Shipping

To order from other countries, please select the correct country in the menu above.

Sweden – Delivery within 2-3 working days. Free shipping from 599 SEK.

Denmark – Delivery within 3-4 working days. Free shipping from 399 DKK.

Finland – Delivery within 3-5 working days. Free shipping from €59.

Norway – Delivery within 3-4 working days. Free shipping from 599 NOK.

United Kingdom – Delivery within 5-8 working days. Free shipping from £99.

Other EU Countries – Delivery within 5-7 working days. Free shipping from €99.

Force Majeure

Both parties shall be released from the performance of the agreement if performance is prevented or significantly hindered by circumstances that the party could not reasonably control or foresee.

The following and similar circumstances shall be considered grounds for release if they prevent or hinder the fulfillment of the agreement: fire, war, mobilization, requisition, seizure, currency restrictions, general shortage of goods, scarcity of means of transport, strike, lockout, restrictions in the form of driving force, as well as errors in or delays of deliveries from subcontractors based on such circumstances as mentioned in this clause or other circumstances that the party cannot control, which either prevent or hinder the party's performance to such an extent that it can only be done at an abnormally high cost.

Customer Information

When you, as a private individual, register and place your order, you also agree that we store and use your information in our business to best fulfill our commitments to you. You, as a customer, can choose at the end of the purchase (at checkout) whether you want a password and to save your information and "log in" for your next purchase.

We protect your personal information according to the Personal Data Act, and you have the right to access the information as well as to have it deleted if you wish.

We protect your personal information and only use the information you provide to us to carry out deliveries to you and to send you newsletters if you have given us permission for this. We will never sell, rent out, or otherwise share your personal information with anyone else, and we of course comply with the regulations in the data protection law and personal data act. We do not sell products to minors (under 18 years old) without parental consent. As a registered customer, you have the right to request: – That registered information be changed. – That registered information be deleted.

Cookies

When you use our website Glimja.com, you agree that we use cookies. We use cookies to provide you with the best possible shopping experience.

Cookies are small text files sent to your machine when you visit a website. The data file stores information about what happens during your visit to the website. With the help of cookies, it is also possible to recognize your device if you visit the page multiple times. A cookie is under no circumstances a program and cannot contain viruses.

Cookies are a necessity for our website to function as well as possible. They help map your visit, allowing us to tailor your experience of the website to suit your needs and interests. Cookies can, among other things, track which products you have in your shopping cart, whether you have visited our website before, and similar information.

You always have the option to reject cookies. This setting is made in your browser. Where this setting is made depends on which browser you have chosen to use. However, it is very important to note that when settings are changed, there will be many features and services on websites that do not function optimally since these features require websites to remember the choices made.