Make a complaint about a product
Fill in the form below to make a complaint.
We will get back to you within 2 business days with a confirmation that we have received your case, and information about the next steps.
Keep in mind:
- The complaint must be made within three years or before the expiration date
- The complaint applies to products that are damaged or differ from the description and original function
- The defect must be reported within 2 months or as soon as the defect should have been discovered
- The damage/defect must be original or have occurred during transport
- The warranty period for machines can be found on the respective product page
- Any return shipping is free of charge
